Privacy Policy

At Worth Valley Tree Surgeons, your privacy is respected and protected. This Privacy Policy explains how we may collect, use, store and disclose personal information when you visit our website www.worthvalleytreesurgeon.co.uk or get in touch with us.

Who We Are

Operating from 23 Kendal Street, Keighley, BD21 4PZ, we are a trusted team of certified arborists delivering professional tree care services across Keighley and the surrounding region. Our offerings include tree felling, pruning (such as crown thinning, lifting and cleaning), stump grinding and removal, hedge trimming, leaf clearance, TPO assistance, and supply of logs and wood chips.

Information We May Collect

When you contact us via form, email or telephone, we may collect:

• Your name and contact details (telephone number, email address)

• Relevant information about your property and tree care requirements

• Any additional details you voluntarily provide during enquiries

• Non-personal usage data, including IP address, browser type and time spent on the site, collected via cookies for performance analysis

How We Use Your Information

We process your data to:

• Respond promptly to enquiries and provide free quotations 

• Schedule and manage delivery of tree surgery, hedge trimming, stump removal, leaf clearance or log supply

• Coordinate with suppliers or regulatory bodies when required

• Enhance our services, customer care and website performance

We do not sell or lease your personal data. Sharing only occurs when necessary to fulfil service requests or comply with legal obligations.

Data Security

Appropriate technical and organisational safeguards are maintained to protect your personal data from unauthorised access, loss, alteration or misuse.

Cookies

Our website may deploy cookies to:

• Enable essential functionality

• Analyse usage trends to enhance user experience and service quality

You may choose to disable cookies via your browser; however, this may affect site performance or functionality.

Your Rights

Under applicable data protection regulations, you have the right to:

• Request access to the personal data we hold about you

• Request correction of any inaccuracies

• Request erasure or restriction of processing

• Object to certain types of processing

To exercise any of these rights, please contact us via the details below.

Contact Us

For enquiries about this Privacy Policy or to exercise your data rights, please get in touch:

Worth Valley Tree Surgeons
23 Kendal Street, Keighley, BD21 4PZ
07775 503 195
worthvalleytrees@gmail.com